Web2chat Blog
Articles on Customer Service, AI and Automation, and more
Support Team Resources
Top 15 Help Desk Best Practices for Exceptional Customer Support
Khushhal Gupta
- Mar 20, 2025
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- 11 min read
Support Team Resources
What is Customer Acquisition Cost and Why Does It Matter for Support Teams?
Khushhal Gupta
- Mar 18, 2025
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- 5 min read
Support Team Resources
Turning Customer Conversations into Sales Opportunities
Khushhal Gupta
- Mar 16, 2025
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- 5 min read
Support Team Resources
How to Effectively Manage Customer Tickets with Web2Chat
Khushhal Gupta
- Mar 13, 2025
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- 5 min read
Support Team Resources
A Step-by-Step Guide to Setting Up Web2Chat’s Help Desk
Khushhal Gupta
- Mar 11, 2025
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- 5 min read
Support Team Resources
Mastering Customer Support with Web2Chat’s Help Desk
Khushhal Gupta
- Mar 09, 2025
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- 5 min read
Support Team Resources
How to Generate Leads Using Web2Chat: A Comprehensive Guide
Khushhal Gupta
- Mar 06, 2025
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- 5 min read
Support Team Resources
When to Escalate from AI to Human Agents: Best Practices
Khushhal Gupta
- Mar 04, 2025
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- 5 min read
Support Team Resources
How a Knowledge Base Reduces Customer Support Costs
Khushhal Gupta
- Mar 02, 2025
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- 5 min read
Support Team Resources
10 Steps to Creating a Customer-Focused Knowledge Base
Khushhal Gupta
- Feb 27, 2025
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- 8 min read
Support Team Resources
How to Create a Seamless Omnichannel Messaging Experience
Khushhal Gupta
- Feb 25, 2025
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- 8 min read
Customer Service
Step-by-Step Guide to Training AI for Accurate Customer Responses
Khushhal Gupta
- Feb 23, 2025
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- 8 min read
Customer Service
Live Chat vs. Chatbots: Choosing the Right Solution for Your Business
Khushhal Gupta
- Feb 20, 2025
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- 6 min read
Customer Service
Creating Customer Support Workflows That Actually Work
Khushhal Gupta
- Feb 18, 2025
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- 10 min read
Support Team Resources
5 Ways to Improve Customer Retention with Proactive Support
Khushhal Gupta
- Feb 13, 2025
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- 5 min read
Support Team Resources
The Evolution of Customer Support: From Tickets to Conversations
Khushhal Gupta
- Feb 11, 2025
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- 7 min read
Support Team Resources
The Importance of Continuous Customer Support Training
Khushhal Gupta
- Feb 09, 2025
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- 7 min read
Customer Service
Adapting Customer Support Strategies for Gen Z Customers
Khushhal Gupta
- Feb 06, 2025
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- 6 min read
Support Team Resources
Balancing Human Touch & Automation in Customer Service Interactions
Khushhal Gupta
- Feb 04, 2025
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- 7 min read
Support Team Resources
How AI Can Help Reduce Customer Support Burnout
Khushhal Gupta
- Feb 02, 2025
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- 7 min read
Support Team Resources
Building a Self-Service Knowledge Base for Scalable Support
Khushhal Gupta
- Jan 30, 2025
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- 15 min read
Customer Service
Building a Collaborative Culture in Remote Support Teams
Khushhal Gupta
- Jan 24, 2025
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- 10 min read
Customer Service
Leveraging Customer Feedback to Improve Self-Service Resources
Khushhal Gupta
- Jan 23, 2025
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- 7 min read
Customer Service
Mastering Omnichannel Messaging & Customer Engagement
Khushhal Gupta
- Jan 21, 2025
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- 7 min read
Customer Service
10 Proven Knowledge Base Strategies to Enhance Customer Satisfaction
Khushhal Gupta
- Jan 20, 2025
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- 7 min read
Customer Service
Enhancing Customer Support with AI-Powered Automation
Khushhal Gupta
- Jan 19, 2025
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- 7 min read
Customer Service
Integrating Social Media into Your Omnichannel Strategy
Khushhal Gupta
- Jan 16, 2025
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- 7 min read
Customer Service
Omnichannel vs. Multichannel Support: Understanding the Differences
Khushhal Gupta
- Jan 15, 2025
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- 7 min read
Customer Service
Measuring the Impact of AI on Customer Satisfaction
Khushhal Gupta
- Jan 14, 2025
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- 7 min read
Customer Service
Implementing AI Chatbots: Best Practices for Small Businesses
Khushhal Gupta
- Jan 13, 2025
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- 8 min read
Customer Service
The Future of AI in Customer Service: Trends to Watch in 2025
Khushhal Gupta
- Jan 12, 2025
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- 7 min read