Web2chat Blog
Articles on Customer Service, AI and Automation, and more
Support Team Resources
Balancing Human Touch & Automation in Customer Service Interactions
Khushhal Gupta
- Feb 04, 2025
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- 7 min read
Support Team Resources
How AI Can Help Reduce Customer Support Burnout
Khushhal Gupta
- Feb 02, 2025
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- 7 min read
Support Team Resources
Building a Self-Service Knowledge Base for Scalable Support
Khushhal Gupta
- Jan 30, 2025
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- 15 min read
Customer Service
Building a Collaborative Culture in Remote Support Teams
Khushhal Gupta
- Jan 24, 2025
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- 10 min read
Customer Service
Leveraging Customer Feedback to Improve Self-Service Resources
Khushhal Gupta
- Jan 23, 2025
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- 7 min read
Customer Service
Mastering Omnichannel Messaging & Customer Engagement
Khushhal Gupta
- Jan 21, 2025
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- 7 min read
Customer Service
10 Proven Knowledge Base Strategies to Enhance Customer Satisfaction
Khushhal Gupta
- Jan 20, 2025
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- 7 min read
Customer Service
Enhancing Customer Support with AI-Powered Automation
Khushhal Gupta
- Jan 19, 2025
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- 7 min read
Customer Service
Integrating Social Media into Your Omnichannel Strategy
Khushhal Gupta
- Jan 16, 2025
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- 7 min read
Customer Service
Omnichannel vs. Multichannel Support: Understanding the Differences
Khushhal Gupta
- Jan 15, 2025
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- 7 min read
Customer Service
Measuring the Impact of AI on Customer Satisfaction
Khushhal Gupta
- Jan 14, 2025
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- 7 min read
Customer Service
Implementing AI Chatbots: Best Practices for Small Businesses
Khushhal Gupta
- Jan 13, 2025
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- 8 min read
Customer Service
The Future of AI in Customer Service: Trends to Watch in 2025
Khushhal Gupta
- Jan 12, 2025
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- 7 min read