AI can now answer chats for you!

Boost Your Startup's Customer Support with Web2Chat

Transform your startup's customer service with Web2Chat. Integrate a custom chatbot, streamline support with an intuitive ticketing system, and enhance user engagement with a comprehensive knowledge base. Empower your small team and deliver exceptional customer experiences.

All your Live Chat Ticketing Knowledge Base CRM and News Center in one, organized place.

Its' 100% free. Really.

Why Web2Chat?

Because your startup needs a powerful, affordable, and easy way to enhance customer interactions.

Connect Instantly

Your customers have questions, and Web2Chat ensures you're there with answers. Be present when they need you most, giving them the confidence to choose your product over the competition.

Simplify Management

Managing customer interactions can be overwhelming. Web2Chat consolidates all communications into one platform, giving you a clear, organized view of every customer journey, and making it easier to provide exceptional service.

Enhance Efficiency

Identify common questions and create a comprehensive knowledge base. This empowers your support team to respond quickly and allows customers to find answers on their own, boosting satisfaction and efficiency.

Key Features of Web2Chat

Meet the platform that brings startups closer to their customers

Centralize all your customer communications in one place for efficient management.

  • Unified inbox for managing live chat, emails, and more
  • Create and track support tickets effortlessly
  • Assign and prioritize tickets within your team
  • Monitor ticket status and response times
  • Integrated email notifications for seamless follow-up

Engage customers with a customizable chat widget that provides real-time support.

  • Real-time chat support for instant responses
  • Customizable appearance to match your brand
  • AI-powered chatbot integration for automated support
  • Seamless transition from chatbot to human agents
  • Multi-language support for a global audience

Provide self-service options with a comprehensive knowledge base.

  • Create and organize articles and FAQs
  • Searchable content for quick access to information
  • Regular updates based on customer feedback
  • Multi-language support for diverse users
  • SEO and analytics integration for tracking usage

Enhance customer support with Aura, the AI assistant powered by ChatGPT.

  • AI-powered responses based on your content
  • Train the AI with snippets, PDFs, and website content
  • Customizable AI behavior and responses
  • Seamless handoff to human agents when needed
  • Collect and analyze customer data for insights

Manage customer relationships effectively with integrated CRM features.

  • Collect and organize customer data
  • Custom fields for tailored data collection
  • Track customer interactions and history
  • Segment customers based on attributes
  • Integrate with other tools for a comprehensive view
without the price tag

All the Features

Packed with premium features for seamless customer support and communication.

Messenger

Efficient and interactive chat interface for customer support.

Help Center Customization

Tailor your help center with advanced options.

Workload Management

Automate and streamline workload distribution.

AI and Human Support

Combine AI responses with human support.

Knowledge Base

Create and manage self-help articles.

News Center

Publish updates and news articles.

Ticketing System

Manage and track customer support tickets.

Lead Generation

Collect and manage customer leads.

Custom Attributes

Design custom fields for detailed data collection.

Multilingual Support

Offer support in 45+ languages.

Behavioral Settings

Customize user interactions and responses.

Email Integration

Seamlessly integrate with email for support.

Consent Forms

Collect user consent with customizable forms.

Teammate Management

Manage and assign tasks to team members.

Auto Close Conversations

Automatically close inactive chats.

Omni-Channel Inbox

Centralize communications from multiple channels.

Email Customization

Personalize email notifications and signatures.

Advanced Branding Options

Full control over widget and interface branding.

AI Content Training

Train the AI on your specific content.

SEO Settings

Optimize help center and news content for search engines.

Customizable Widgets

Design widgets to fit your brand and needs.

Multiple Content Sources

Integrate various content sources for AI training.

Custom Objects

Create and manage custom data objects.

JavaScript API

Extend functionality with our JavaScript API.

1880+ Emoji

Enhance chats with a wide range of emojis.

Geo IP Tracking

Track visitor locations for better insights.

Unlimited Agents

Add as many support agents as needed.

Track Sentiment

Monitor customer sentiment in real-time.

Unlimited History

Access chat history without limitations.

Track Engagement

Analyze customer engagement metrics.

Ban/Unban Visitors

Control visitor access with ban/unban options.

Agent Alerts

Notify agents of important events and updates.

File Transfer

Allow secure file transfers in chat.

Tags

Organize conversations with custom tags.

Secure Encryption

Ensure data security with robust encryption.

Visitor Information

Collect and manage detailed visitor information.

FAQ's

Frequently Asked Questions

The Messenger feature provides an efficient and interactive chat interface, allowing you to support your customers in real-time.

Yes, you can tailor your help center with advanced customization options to fit your brand and needs.

Web2Chat combines AI-powered responses via ChatGPT with human support, ensuring that your customers always get the help they need.

You can create and manage self-help articles in the Knowledge Base, providing valuable information to your customers.

The News Center allows you to publish updates, news articles, and changelogs to keep your customers informed.

Yes, you can host content on your custom domain, giving your support tools a professional look.

Yes, Web2Chat offers support in 45+ languages, making it easy to serve a global audience.

Yes, you can manage and assign tasks to team members, ensuring efficient collaboration.

Yes, you can design widgets to fit your brand and needs, ensuring a consistent user experience.

Yes, Web2Chat ensures data security with robust encryption, protecting your customer information.

Documentation can be found here.

Yes, you can add text content directly to train the chatbot.

Yes, you can upload files to provide content for training the chatbot.

The training time depends on the amount and complexity of the content, but it typically takes a few minutes to a couple of hours.

You can use various types of content, including text snippets, web pages, and uploaded files, to train the chatbot.