Comprehensive Comparison of Helpscout vs Front

Help Scout and Front are two prominent customer support tools designed to streamline communication and enhance customer service experiences. Both platforms offer a range of features aimed at improving team collaboration, automating workflows, and providing insightful analytics. While they share common goals, they cater to slightly different needs and priorities, making them suitable for different types of businesses. In this comparison, we will evaluate the most important features, pricing, and unique aspects of Help Scout and Front to determine which tool offers better value and functionality for businesses.

Feature	Help Scout	Front
Pricing	$25/month/user (Standard) to $65/month/user (Pro)	$19/month/user (Starter) to $229/month/user (Premier)
Shared Inboxes	Available	Available
Live Chat	Available	Available
Knowledge Base	1 knowledge base in Standard, up to 10 in Pro	Available
AI Tools	AI Summarize, AI Assist (Plus and Pro plans)	AI chatbots and agent assistance (Growth plan and above)
Automated Workflows	Available in all plans, advanced in Plus and Pro	Up to 20 rules in Growth, up to 200 rules in Scale
Team Collaboration	Group users into teams, advanced permissions in Plus and Pro	Collaboration workflows, multiple team workspaces in Scale plan
E-mail Integration	Available with shared inboxes	Available with omnichannel inboxes
Custom Reports	Available with unlimited history in Plus and Pro	Available in Growth plan and above
Mobile Apps	Available	Available
File Transfer	Available	Available
Security & Compliance	GDPR, SOC 2, HIPAA options (Pro plan)	SSO, SCIM, enterprise-level security in Scale and Premier plans
Onboarding Support	Concierge onboarding services in Pro plan	Premier onboarding, custom build hours in Premier plan
Third-Party Integrations	100+ integrations including Salesforce, Jira, HubSpot	Most third-party integrations available in Starter, CRM and Zapier integrations in Growth plan
Custom Permissions	Available in Plus and Pro plans	Advanced user management with SSO and SCIM in Scale plan
Advanced API Access	Available in Pro plan	Available in Scale and Premier plans

Help Scout and Front are both powerful customer support tools, but they cater to different needs. Here are three features that stand out:

AI Capabilities

Both platforms offer AI tools, but Front's AI chatbot and agent assistance are integrated into the Growth plan, making AI more accessible to smaller teams. Help Scout's AI features are available in the higher-tier Plus and Pro plans.

Onboarding and Customization

Front offers more extensive onboarding and customization services in its Premier plan, including custom build hours and API advisory, which may be beneficial for larger enterprises looking for tailored solutions.