Comprehensive Comparison of Olark vs Chatra

Olark and Chatra are live chat software solutions that provide chat capabilities for your business. Live chat has become an essential feature for businesses to include on their websites, as consumer patience is decreasing in an increasingly digital world.

In this article, we will compare both tools to determine which one offers better value for the money spent by your business. We will evaluate the most important features that businesses need in live chat software.

Feature Olark Chatra
Pricing $29 per month per seat for the basic plan. Enterprise plan price not disclosed. $17 per month per seat with AI-intelligent chatbot. Life Long Free Plan available for one seat.
E-mail Integration Not Available Has e-mail integrations and users can create tickets using e-mail.
Knowledge Base Not Available Not Available
Auto-Tagging of Tickets Manual tagging is available, but auto-tagging is not. Auto-tagging is not available.
Forms and Lead-Capturing Available Available
Agent Groups or Teams Available, with Agent Management. Available, with Agent Management.
Chat Transcripts Available Available
E-mail Transcripts Not Available Available
AI Chatbot Available Available
File Transfer Available Available
Chat Reports Available Available
Integrations Integrates with Shopify, Salesforce, Zendesk, and many more. Has fewer integrations compared to Olark.
Knowledge Base Olark is primarily a Live Chat software with fewer self-help features. Chatra is primarily a Live Chat software with fewer self-help features.
Mobile Apps Olark doesn’t have mobile apps. Chatra has Mobile Apps.

Olark and Chatra both offer robust live chat features, but they cater to slightly different needs. Here are three key differences that set them apart:

  • Mobile Accessibility: Chatra provides mobile apps, making it a better choice for businesses that need on-the-go access, whereas Olark lacks mobile apps.
  • Pricing and Free Plan: Chatra is more cost-effective, offering a lower-priced plan that includes AI capabilities and a lifelong free plan for small teams, whereas Olark's AI features are reserved for an undisclosed Enterprise plan.
  • Integration Options: Olark excels in integration capabilities, offering a wide range of integrations with popular platforms, while Chatra has fewer options, which might limit its flexibility for businesses with complex needs.